Head Waiter Required in Dubai - Dubai

Head Waiter Required in Dubai

AlphaMind is a global lifestyle and hospitality entity born from a strategic partnership between ADMO Lifestyle Holding and Addmind Hospitality. Combining the expertise of two industry leaders, AlphaMind develops and operates worldclass restaurants, lounge bars, beach clubs, nightlife destinations, and lifestyle concepts across the UAE, Europe, and beyond. Its portfolio includes iconic brands such as CLAP, KIRA, LITT, Babylon, Sucre, Bar du Port, Iris, and other award-winning hospitality experiences.

Driven by creativity, innovation, and exceptional guest experiences, AlphaMind continues to expand its footprint globally while maintaining the highest standards of operational excellence and hospitality.

We are seeking a Head Waiter to oversee the smooth and efficient operation of the assigned section, ensuring exceptional guest service, maintaining service standards, and supporting the Restaurant Manager in leading the front of house team while maintaining Son Of A Fish’s service, presentation, hygiene and hospitality standards.

Position Type: Full-time

Location: Son Of A Fish

Key Responsibilities

Guest Service

Welcome and attend to guests in a professional, friendly, and attentive manner.
Ensure guests receive efficient, personalized, and high-quality service throughout their experience.
Take accurate food and beverage orders and ensure they are properly communicated to the kitchen and bar.
Monitor guest satisfaction and promptly address requests, concerns, or complaints.
Maintain strong knowledge of the menu, ingredients, allergens, and daily promotions.

Team Supervision

Lead and supervise Waiters, Runners, and other assigned service staff during operations.
Brief the team before each shift regarding reservations, VIP guests, promotions, menu changes, and operational requirements.
Allocate sections and duties according to business needs.
Monitor staff grooming, punctuality, attendance, and overall performance.
Coach team members and provide guidance to maintain service standards.
Support the Restaurant Manager with staff training and performance follow-up.

Operations & Service Standards

Ensure the assigned section is fully prepared before service.
Monitor table setup, cleanliness, mise en place, and overall restaurant presentation.
Coordinate effectively with the Kitchen, Bar, Hostess, and other departments to ensure smooth service.
Ensure orders are delivered accurately and within expected service times.
Monitor table turnover while maintaining the quality of guest experience.
Follow all company policies, food safety, hygiene, and health & safety standards.
Handle cash, payments, and POS transactions accurately when required.

Administration & Reporting

Assist the Restaurant Manager with daily operational requirements and reports.
Communicate operational issues, guest feedback, incidents, and staff concerns to management.
Ensure proper handover between shifts.
Monitor and control breakages, wastage, and unnecessary consumption within the assigned section.
Support stock and inventory checks when required.

Requirements

Previous experience as a Head Waiter, Senior Waiter, Captain, or similar role in a high-volume restaurant, hotel, or hospitality environment.
Strong knowledge of food and beverage service standards.
Excellent communication and guest-service skills.
Good leadership and team-management abilities.
Ability to work under pressure in a fast-paced environment.
Professional appearance, positive attitude, and strong attention to detail.
Good knowledge of POS systems and restaurant operations.
Flexibility to work shifts, weekends, and public holidays.

Key Performance Indicators (KPIs)

Guest satisfaction and positive guest feedback.
Service speed, accuracy, and consistency.
Team attendance, punctuality, grooming, and performance.
Compliance with service, hygiene, and company standards.
Reduction of service errors, complaints, breakages, and wastage.
Effective coordination with kitchen, bar, and front-of-house teams.
Achievement of venue sales and operational targets.

What We Offer

Opportunity to work with one of the region's leading hospitality and lifestyle groups.
Dynamic, collaborative, and multicultural work environment.
Exposure to high-profile hospitality and development projects.
Career growth and professional development opportunities.

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https://www.linkedin.com/jobs/view/4458618740/?e

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